Cut off dates for 2026: Thursday 17 December is the last day to order online, in order to receive your order before Christmas.  Customers living in Cape Town can order up to and including Monday 21 December.  In store pick up, for online orders, will be available until Wednesday 23 December.

We ship our products all over South Africa, including all major cities as well as outer lying areas.  Our rates are based on an automated, built-in system, which calculates shipping based on the weight of your order and the delivery address, and will compare multiple couriers to find the best rate applicable.

All orders are packed and dispatched within 24 hours of the funds reflecting in our bank account (immediate for credit cards and up to 48 hours should you chose to pay via EFT).  

Shipping / delivery times are generally 2-4 workings days if you are based in a major city within South Africa.  If you are based in an outer lying area, delivery can take between 5-7 working days.  We always select the fastest, cheapest and most reliable courier to ensure that you receive your order quickly but also in one piece.

All orders are packed and dispatched within 24 hours of the funds reflecting in our bank account (immediate for credit cards and up to 48 hours should you chose to pay via EFT).  

Shipping / delivery times are generally 2-4 workings days if you are based in a major city within South Africa.  If you are based in an outer lying area, delivery can take between 5-7 working days.  We always chose the fastest, cheapest and most reliable courier to ensure that you receive your order quickly but also in one piece.

For more information on our returns, click here.

We use Stitch Express Payment Gateway as well as Peach Payments Payment Gateway, which means you are able to pay safely with a credit or debit card. You also have the option to select EFT as a payment method. Please use your Order # as a reference and email your proof of payment to info@thehideawaystore.com.