We are open Monday to Friday, from 9am until 4pm. We are open on Saturdays from 9am until 1pm. We are closed on Sundays and Public Holidays.

We constantly have specials on various products, such as our "Buy 4, get 1 free" baguette board special, as well as our Red Dot 50% off clearance sale. We also have exclusive specials every Saturday, which you can keep up to date with on social media.

Unfortunately, we cannot customize any furniture items, baskets or glassware. We can customize our selection of cheese boards and cutting boards, with a minimum order of 30 units.

Yes, we can arrange for your items to be delivered, especially the larger furniture items. We will provide you with a quote based on the size of the goods as well as your delivery address.

We can do customized branding on our wooden items, such as our cheese boards. You have the option to either have your own branding iron made through us, or to have your logo / wording engraved onto the item. Please chat to one of our staff members about your needs and artwork.

You are welcome to return a product, should you not be satisfied with it or if it does not fit in your space. Please ensure that you bring your till slip with you, and please ensure that the product has not been used / damaged since it left our store. Read more here.

We accept both cash and credit cards. Unfortunately, our system does not allow American Express cards.

Yes, we have two wholesale companies that feed into The Hideaway; namely Benguela Trading and Vagari. Please send us an email on info@thehideawaystore.com for more information and wholesale pricing and provide us with your company details.