All orders are packed and dispatched within 24 hours of the funds reflecting in our bank account (immediate for credit cards and up to 48 hours should you chose to pay via EFT).  

Shipping / delivery times are generally 2-4 workings days if you are based in a major city within South Africa.  If you are based in an outer lying area, delivery can take between 5-7 working days.  We always chose the fastest, cheapest and most reliable courier to ensure that you receive your order quickly but also in one piece.

For more information on our returns, click here.

We use Peach Payments Payment Gateway, which means you are able to pay safely with a credit or debit card. You also have the option to select EFT as a payment method. Please use your Order # as a reference and email your proof of payment to info@thehideawaystore.com.